We value your feedback

We want to give you a chance to tell us what you think about your experience, good or bad. You can explain your answer and tell us how we can improve things.

We will look at all feedback and use it to make decisions that will make local services better for local people. It is open to all patients, whatever your age or healthcare needs. You have the choice as to whether your comments remain confidential or not when you feed back.

We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. We will make sure that every comment is completely anonymous and we will publish comments so that we’re transparent about how our service is doing.

Feedback about this website

If you would like to give us feedback on this website, please click here to contact us using the form on Virgin Care’s main website or call the SPA Contact Centre on 0330 024 5321.

If you have a concern or complaint about our services

If you have a complaint, concern or compliment about the experience you’ve had or about one of the team then we want to know about it.

How to make a complaint

Initially you should try to speak to a member of the team caring for you. In many cases, it will be possible for them to sort out the problem straight away. Please contact the SPA Contact Centre on 0330 024 5321.

You can tell us about your concern or complaint in writing, in person, over the telephone or by email.

If you prefer to talk to someone not involved in your care or if you wish to make a formal complaint, you can raise the issue with the Virgin Care Customer Services Team instead by calling 0300 303 9509* or writing to Customer Services Team, Englefield Green Health Centre, Bond Street, Englefield Green, Egham, Surrey TW20 0PF.

You can also request copies of our complaints process and information about our Patient Advice and Liaison Service by calling the team on 0300 303 9509, or accessing them online.

Friends and Family Test

As a provider of NHS services, Virgin Care takes part in the NHS Friends and Family Test. If you have recently used one of our services and you have your service code, you can give us your feedback online. Click here to tell us what you think.